Dear customer, Dear customer,
We regret that our delivery has given rise to a complaint and will endeavour to rectify any inconvenience caused as quickly as possible. Enclosed you will find a returns form with instructions for returning items.
We would like to make it clear in advance that this returns form, including the instructions, is merely a non-binding suggestion on our part for the optimal handling of your return. The use of the form and compliance with the instructions is voluntary and not a prerequisite for the effective exercise of the rights to which you are legally entitled.
You are therefore in no way obliged to use this returns form or to observe the following instructions in order to exercise your statutory right of cancellation or other rights to which you are legally entitled. Neither the use or non-use of this form nor the instructions contained therein affect the existence or content of the statutory right of cancellation or other rights to which you are legally entitled.
However, we would ask you to use this form for your return and to follow the instructions given. By standardising the return procedure, you will help us to process your return more quickly and avoid frequent misunderstandings.
